Smashfly reports 74% of candidates drop off the application process. With 66% of candidates comfortable interacting with a chatbot according to Allegis, the market seems ready for mainstream adoption. Randstad found 82% of job seekers believe the ideal recruiting interaction is a mix between innovative technology and personal, human connection. The huge advantage of using a chatbot in recruiting is its ability to answer thousands of candidates’ questions simultaneously in real time. In recruiting, chatbots are similarly being used to interact with candidates to ask qualifying questions, answer FAQs, and even schedule an interview with a human recruiter. Chatbots are predicted to save an average of over 4 minutes and $0.50-$0.70 per interaction. Juniper predicts that between 75-90% of queries in healthcare and banking will be answered by chatbots within the next five years. Here are 4 functions in HR where chatbots are already making an impact. Army, Georgia State University, and Sutherland are already using their own homegrown chatbots for their recruiting function. The other advantage of chatbots is their flexibility as they can be used over text and messaging apps, email, and through your company’s website.Ĭhatbots are already making a splash in HR, especially in recruiting. One main reason is because chatbots have the potential to reduce business costs by more than $8 billion by 2022 according to Juniper Research. Gartner predicts that we’re going to have more conversations with recruitment chatbots than our spouse by 2020, just two short years away.Ĭhatbots are rapidly being embraced by organizations to fulfil time-consuming or repetitive administrative tasks.
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